Shipping & Return Policies

We want to make ordering from Golden State simple and convenient. Please review our shipping, pickup, and return policies below.

Shipping Methods

• We choose the shipping method based on the size and weight of your order. 
• Small orders: UPS Ground or other parcel services 
• Larger orders: LTL freight, usually shipped by pallet 
• Full Truckload (FTL) and Full Container Load (FCL): Available for larger orders upon request  

Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. We can provide shipping options and a shipping quote upon request.

Order Processing

Most orders are shipped the same day or by the next business day if order received after 2:00PM PST. Orders placed on weekends or holidays will be processed on the next business day.

Tracking

Tracking information will be provided when available and may be included on your invoice or sent by email.

Shipping Restrictions

We do not ship to P.O. Boxes or APO addresses.

Large or Special Orders

Large-volume orders may require a 20% deposit and minimum order requirements. Lead times will vary depending on the order and will be confirmed before the order is finalized.  

Drop-shipping is available.

Please contact us for details.

Will Call & Local Pickup

Local customers are welcome to pick up orders at our Baldwin Park warehouse. 

Pickup Hours:  Monday–Friday 8:00 AM - 5:00 PM excluding holidays

For order pickups, we recommend placing your order in advance so our team can have it ready when you arrive. Orders can be placed by:  phone, email, text, our online order portal.

Please check your order before leaving to make sure all items are

Walk-Ins Welcome

Walk-ins are welcome! You may visit us to browse products, ask questions, meet with our sales team, or place an order. 

Return & Refund Policy

Returns are accepted within 30 days of purchase when: 

• The item is unused and in original condition. 
• The item is in its original packaging. 
• The original invoice is provided. 

Defective Products

If you receive a defective product, please contact us within 7 days of receiving your order.

Please provide: 

• Order or invoice number 
• Description of the problem 
• Photos or videos, if applicable

Missing or Incorrect Items

Please check your order when you receive it. 

If an item is missing or you received the wrong item, contact us within 7 days and provide your order or invoice number and details of the issue. 

We will review the order and, if confirmed, ship the missing or correct merchandise at no additional cost.

Exchanges

Unused and unopened products may be exchanged within 30 days of purchase.

To request an exchange:

1. Contact us with your order or invoice number. 
2. Tell us which item you would like to exchange. 
3. Tell us which item you would like instead. 
4. Return the original item in its original condition and packaging.

 Customers are responsible for return shipping costs unless the exchange is due to our error or a defective product. 

 If the requested replacement is unavailable, we will issue a refund to the original payment method.